Return Policy – MyPosguard Letterbox Australia

At MyPosguard, we want you to be completely satisfied with your purchase. Please review our return policy below for a smooth return or exchange process.

1. Change of Mind Returns

If you change your mind about your purchase, you may return it within 30 days of delivery for a refund or exchange.
To qualify:

• The product must be unused, undamaged, and in its original packaging.

• Proof of purchase (such as your order confirmation) must be provided.

• Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.

2. Damaged or Faulty Items

If your product arrives damaged or defective, please contact us within 7 days of receiving it.
We will provide a replacement, repair, or full refund at no additional cost.

Please include:

• Your order number

• Clear photos of the damage or fault

• A short description of the issue

3. Incorrect Item Received

If you receive the wrong item, please notify us within 7 days of delivery.
We’ll cover all return shipping costs and ensure the correct item is sent promptly.

4. Refund Processing

Once your returned item is received and inspected, we’ll send you an email confirming your refund status.
Approved refunds will be processed within 5–10 business days via your original payment method.

5. Non-Returnable Items

Please note that we cannot accept returns on:

• Custom or made-to-order products

• Clearance or sale items (unless faulty)

6. How to Return

To initiate a return, please contact our support team:
📧 mypostguard@gmail.com
📞 (+61) 498-496-781